Payments

Anything to do with money – find it here.

11 articles in this collection
Written by Kirsty Canning, Andrew, and Robyn

How long does my refund take?

Written by Kirsty Canning
Updated over a week ago

Why am I unable to pay?

Got funds but your payment isn't going through?

Written by Robyn
Updated over a week ago

Will buying a Locket policy affect my credit score?

Written by Kirsty Canning
Updated over a week ago

How do I change my card and billing details?

If you want to change the card that your subscription amount is taken from, here's how!

Written by Robyn
Updated over a week ago

My payment failed! What now?

Written by Kirsty Canning
Updated over a week ago

Can I purchase a Locket policy over the phone or via chat?

Written by Andrew
Updated over a week ago

When will my payment be taken?

Written by Robyn
Updated over a week ago

Why am I getting an error message when trying to purchase a policy?

Written by Robyn
Updated over a week ago

Can I pay by direct debit instead of card?

Written by Robyn
Updated over a week ago

Can I change my payment date?

Written by Robyn
Updated over a week ago

Why have I received a subscription renewal email?

Written by Robyn
Updated yesterday