The first thing you should do is try to minimise the damage. Turn off the stop tap if it’s a leak; get out of the building if it's a fire. Call people who are in a position to help – the emergency services, the landlord, your parents, the Locket Home Emergency service if you have this optional extra!

When everything’s safe, make a cuppa and tell us what’s happened. Use the Locket app, email or call us on +44 20 3966 3650 *calls are charged at standard rate*.

If it's tricker to reach our claims handling partners during unprecedented times (such as in the event of a storm), please reach out to us using the chat function, either in the app or on the website, and we'll help however we can.

For non-claim related requests, please contact us using the chat function or via email at

*Please note that calls are recorded and monitored.

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