In case of an emergency; don’t call us just yet.

The first thing you should do is try to minimise the damage.

Do you need to turn off the water? What about shutting off the power?
Evacuate the building if you need to.

Call people who are in an immediate position to help – the emergency services, a locksmith, a plumber, your parents.

If you have the Home Emergency optional power-up:

Get in touch with our Home Emergency Partners at ARAG by phone (select menu option 1).

  • +44 20 3966 3650 (option 1)

  • 24/7

To make a claim regarding your Buildings and Contents policy, you’ll need to get in touch with our Claims Partners at Davies – either via phone (select menu option 2), online form or by email.

If you need to contact Davies outside office hours, then either leave a voicemail on their out-of-hours messaging service, or send an email. Either way, a member of the Davies team will get back to you as soon as they can.

If you have the Personal Legal optional Power-up, get in touch with our Claims Partners at ARAG – either via phone (select menu option 1) or by emailing them.

If it's tricker to reach our claims handling partners during unprecedented times (such as in the event of a storm), please reach out to us using the chat function, either in the app or on the website, and we'll help however we can. We won't be able to register your claim, but we can reach out to the people who do. 

For non-claim related requests, please contact us using the chat function or via email at

*Please note that calls are recorded and monitored.

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